Executive Lounge Supervisor

Profile

Job Information
Hilton
Executive Lounge Supervisor
in
London
United Kingdom
Check-in into a world of opportunities!
WELCOME TO A WORLD OF OPPORTUNITIES
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
Hourly Rate
£13.90
Free
and healthy
meals
when on duty
Grow your Career!
Personal Development
programmes designed to support you at every step of your career
A chance to make a difference
through our Corporate Responsibility programmes – Find out what and how we are doing ( ****)
Team Member Travel Program:
discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts:
with Perks at Work
Holiday:
28 daysincluding bank holidays (increasing yearly to up to 33 days)
Guest Experience Day:
1 night stay with dinner and breakfast
after successfully passing probation
Modern and inclusive
Team Member’s areas
What will I be doing?
An Executive Lounge Manager-Supervisor, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested. An Executive Lounge Manager-Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Manage the performance of the Executive Lounge in the hotel
Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
Handle enquiries and complaints, promptly and efficiently
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
Executive tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Executive Lounge Manager-Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to listen and respond to demanding Guest needs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in Executive Lounge Supervisor or Manager in a hotel environment
Multi-lingual
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations
Want to know more about this job?
Contact Anjali directly in our Recruitment Team on ****
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
H
ospitality I
ntegrity L
eadership T
eamwork O
wnership N
ow
The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Find out more about all our brands and hotels -
Hilton Brands | Global Hospitality Company (****Job:
Guest Services, Operations, and Front Office
Title:
Executive Lounge Supervisor
Location:
null
Requisition ID:
HOT09ILO
EOE/AA/Disabled/Veterans

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