Night Guest Service Agent

Profile

Job Information
Hilton
Night Guest Service Agent
in
Bristol
United Kingdom
Check-in into a world of opportunities
WELCOME TO A WORLD OF OPPORTUNITIES -
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Hourly Rate
of
£11.75 per hour
A WORLD OF REWARDS
Travel and food discounts:
- discounted hotel nights plus 50% off F&B (subject to individual outlets)
£200 Team Member Referral Program
Free Car Park
Discounted bus fares
to and
from the city centre, £1.50 each way
Holiday:
28 daysincluding bank holidays (increasing yearly)
Pension scheme
Discounted meals
on duty
Discounted dental and health cover
High street discounts:
with Perks at Work
Free uniforms
and laundry services available, depending on the role
Grow your career:
access to a network of 6500 hotels across 100 countries (subject to local right to work rules)
Personal Development
: programmes designed to support your career and achieve your goals
A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Night Guest Service, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that the Night Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
What are we looking for?
Night Guest Service serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in cash handling
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
Conflict resolution experience
Want to know more about this job?
Contact Joseph directly in our Recruitment Team ****
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
H
ospitality I
ntegrity L
eadership T
eamwork O
wnership N
ow
The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Find out more about all our brands and hotels -
Hilton Brands | Global Hospitality Company (****Job:
Guest Services, Operations, and Front Office
Title:
Night Guest Service Agent
Location:
null
Requisition ID:
HOT09IGN
EOE/AA/Disabled/Veterans

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